Unified Communications Administrator - App Packager

Job Description:

• Location: Fully remote, Central Europe Time Zone
• Start date: To be defined
• Languages: English is mandatory

The candidate will provide on-going support for MEMCM/Intune services and will implement service enhancements to the UNICC partners. Dynamic and versatile resource, with at least 5 years of experience on MEMCM/Intune and good communication skills.

The consultant will work under the supervision of the Unified Endpoints Lead.

Duties and Responsibilities:

• Full application life cycle management, including software inventory, software rationalization,
• Develop, test, and implement software packages and updates compatibility. APPV5, MSIX, APPX, MSI build, test, and deploy. SCCM and end user self-service portal administration.
• Application Packaging, System Center Configuration Manager (SCCM), PowerShell, Application Compatibility, Active Directory Management.
• Maintain software documentation and ensure version control
• Assist in the provision of the packaging and integration service.
• Provide ongoing support for packaged applications and communicate with customers as well as third-party vendors.
• Create and validate windows installer MSI, MST and App-V packages.
• Understand Windows OS nature and how it is organized in terms for end users.
• Collaborate with IT team to integrate and deploy software solutions
• Analyze and resolve technical issues related to packaging
• Configure production application deployments.
• Take part in service delivery processes including Incident management, Request management and Problem management.
• Ensure that packages are aligned to strictly defined application packaging standards.
• Ensure adherence to best practices in packaging and integration processes
• Deploy and maintain the packaged application and deployment(s) for ICC and its partner organizations 
• Provide support and in-depth troubleshooting of any issues related to SCCM (packaging and deployments)
• Send regular report on deployments of packages and applications
• Perform 3rd party update configuration and management
• Work on assigned incidents, problems, changes, and projects involving SCCM
• Interact with customer organizations engineers while delivering the above services
• Follow standards and processes in place
• Help in the improvement of processes and in documentation whenever required.
• Provide stand-by services during weekends, holidays and outside of normal working hours as required
• Work with other ICC teams while performing the above

Required Qualifications & Experience

• 5 years of experience in management of Microsoft Endpoint Manager Configuration Manager (SCCM) infrastructure, and at least 3 years on MCM Current Branch Experience with Desktop migration from Windows 10, Windows 11
• Excellent communication skills and ability to work in a team Attention to detail and high level of accuracy 
• Ability to manage multiple tasks and meet deadlines
• Experience managing GPOs in desktop environments
• Experience with AD, DNS, DHCP, KMS, PKI, SQL
• Experience with Windows Server 2016, 2019 and 2022
• Experience in large-scale and complex environments, particularly global implementations
• Strong scripting skills in Powershell
• Strong knowledge of networking
• Windows Installer MSI packaging
• App-V sequencing
• SCCM application deployments End user 3rd line support
• SCCM Device driver packages creation
• Proven experience as a Packaging and Integration Engineer or similar role
• In-depth knowledge of SCCM and Intune
• Strong problem-solving skills and ability to troubleshoot technical issues
• Experience with BitLocker desirable
• Experience with 802.1x authentication desirable
  
• Knowledge of endpoint protection desirable
• Knowledge of Microsoft Intune desirable