About the job Microsoft Dynamics 365 Platform Administrator
Microsoft Dynamics 365 Platform Administrator
Position Overview
We are seeking a Microsoft Dynamics 365 Platform Administrator to manage, configure, and optimize our Dynamics 365 environment, ensuring reliable system performance, security, and user adoption while supporting business process automation and customer relationship management initiatives.
Key Responsibilities
Platform Administration
Install, configure, and maintain Dynamics 365 environments across multiple applications (Sales, Customer Service, Marketing, Finance & Operations)
Manage user accounts, security roles, and access permissions across business units
Configure system settings, business units, teams, and organizational hierarchies
Perform system updates, patches, and feature rollouts following change management procedures
Monitor system performance, storage utilization, and capacity planning
Customization & Configuration
Design and implement custom entities, fields, forms, and views to meet business requirements
Configure business process flows, workflows, and Power Automate integrations
Create and maintain custom dashboards, reports, and data visualizations
Implement data validation rules, calculated fields, and business logic
Configure integration with third-party applications and data sources
Data Management
Manage data imports, exports, and migration procedures
Implement data quality standards and duplicate detection rules
Configure data retention policies and archival procedures
Perform regular data backups and disaster recovery testing
Maintain data security and compliance with regulatory requirements
User Support & Training
Provide technical support and troubleshooting for end users
Create user documentation, training materials, and best practice guides
Conduct system training sessions and user adoption initiatives
Manage user feedback and implement system improvements
Coordinate with business stakeholders on requirements gathering and solution design
Required Qualifications
Technical Skills
6+ years experience administering Microsoft Dynamics 365 or Dynamics CRM
Strong knowledge of Dynamics 365 architecture, customization, and configuration
Proficiency in Power Platform (Power Apps, Power Automate, Power BI)
Experience with SQL Server, Azure services, and cloud administration
Knowledge of integration technologies (REST APIs, web services, connectors)
Understanding of security models, role-based access control, and compliance frameworks
Business Skills
Experience with CRM and ERP business processes
Strong analytical skills for translating business requirements into technical solutions
Knowledge of sales, marketing, and customer service workflows
Understanding of data governance and master data management principles
Preferred Qualifications
Bachelor's degree in IT, Business Administration, or related field
Microsoft certifications (Dynamics 365 Administrator, Power Platform Administrator)
Experience with Dynamics 365 Finance & Operations or Business Central
Background in business process analysis and system optimization
Knowledge of project management methodologies and change management