Field Service Technician – Copier & Printer Repair

Field Service Technician III (Non-Exempt) – Copiers, Printers & MFP Repair | $30–$35/hr + Travel Allowance

Overview

Are you an experienced Field Service Technician, Printer Technician, or Copier Repair Technician who enjoys hands-on troubleshooting and working directly with customers?

We are seeking a highly motivated Field Service Technician III to join our growing service team. In this role, you will provide on-site maintenance, diagnostics, and repair for commercial copiers, printers, and multi-function printers (MFPs) at client locations.

This is a customer-facing, field-based role in a fast-paced, 24/7 service environment where equipment uptime, responsiveness, and technical expertise are critical to success.

If you thrive in a mobile technician role, enjoy solving complex technical issues, and take pride in delivering exceptional service, this is the opportunity for you.

Key Responsibilities

As a Field Service Technician III, you will:

• Perform break/fix repair, troubleshooting, and preventive maintenance on copiers, printers, and multifunction devices (MFPs)
• Diagnose mechanical, electrical, and connectivity issues in office imaging equipment
• Respond promptly to field service calls, ensuring minimal downtime for customers
• Complete and maintain accurate Field Service Reports, service logs, and expense reports
• Identify and report product failure trends and recurring service issues to management
• Ensure all serviced equipment meets performance and operational standards
• Deliver a high level of customer service, professionalism, and communication during on-site visits
• Follow all customer site protocols, including safety and compliance requirements
• Support operations in a 24/7 environment, including shift work and on-call rotations
• Represent the company as a trusted technical expert in the field

Required Qualifications

To be successful in this role, you should have:

• 2–4 years of experience as a Field Service Technician, Copier Technician, Printer Technician, or similar role
• Associate's degree in Electronics, Electrical Engineering Technology, or a related technical field (or equivalent hands-on experience)
• Strong experience servicing commercial printers, copiers, or multifunction devices (MFPs)
• Proven ability to troubleshoot, diagnose, and repair electro-mechanical equipment
• Excellent customer service and communication skills in a client-facing environment
• Ability to meet or exceed technical performance and customer satisfaction KPIs
• Valid driver's license with a clean driving record and willingness to travel within the assigned territory
• Flexibility to work in a 24/7 environment, including on-call rotations and shift schedules
• Ability to obtain required security clearances to access customer sites
• Physical ability to lift up to 50 lbs and remain active (walking, standing, kneeling) for extended periods

Preferred Skills:

Candidates with experience in the following areas are highly encouraged to apply:

• Printer repair, copier repair, MFP service
• Xerox, Canon, Ricoh, HP, Konica Minolta equipment
• Electromechanical troubleshooting
• Field service engineering
• Managed print services (MPS)
• Networking and connectivity troubleshooting (print servers, drivers, firmware)
• Technical service support in a customer-facing role

Compensation & Benefits

• Hourly Pay: $30 – $35 per hour (Non-Exempt)
• Transportation Allowance provided
• Opportunity to work with a high-performing technical service team
• Exposure to advanced printing and imaging technologies
• Career growth within field service and technical operations

Additional Requirements

• This is a customer-facing position, and candidates must comply with all client-specific policies and protocols, which may include health and safety requirements
• Must be eligible to work in environments requiring background checks or security clearance
• Please do not apply if you are a current employee of Intel