Service Supervisor – Injection Molding

Service Supervisor – Injection Molding | Field Service & Customer Support

Overview

We are seeking an experienced Service Supervisor with a background in injection molding and plastics manufacturing to lead our North service team. This role focuses on field service operations, customer support, maintenance coordination, and team leadership to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities

• Lead and support the service team; oversee daily field service operations
• Handle customer complaints quickly and provide effective solutions
• Coordinate on-site service, maintenance, and machine support with the sales team
• Track equipment, service records, and maintenance schedules
• Monitor service performance and ensure all issues are fully resolved
• Prepare weekly/monthly reports and conduct team meetings
• Manage spare parts inventory and stock levels
• Identify recurring issues and implement process improvements
• Support training and development of service technicians
• Collaborate with QC and technical teams to resolve production issues

Requirements

• 3+ years of experience in injection molding/plastics industry (service or field support preferred)
• Strong knowledge of plastic processing, machinery, and maintenance
• Experience in customer service, troubleshooting, and team leadership
• Valid driver's license and willingness to travel (vehicle compensation provided)

Why Join Us

• Competitive salary + travel reimbursement
• Growth opportunities in a stable manufacturing environment
• Hands-on leadership role with impact on operations and customer success