Customer Service Representative

Job Title: Customer Service Representative

Company: RentReady Homes

Compensation: $500-$800 per month

Position Summary

The Customer Service Representative supports current tenants and prospective residents

by providing excellent phone service, resolving basic inquiries, and directing customers to

the right resources with professionalism and care.

This role serves as an important first point of contact for RentReady Homes and plays a key role in making sure customers feel supported and taken care of. The ideal candidate is friendly, professional, efficient, and committed to delivering a positive experience while helping guide callers to the correct department, service channel, or next step.

Key Responsibilities

Provide excellent customer service to current tenants and prospective residents over

the phone.

Answer incoming calls in a warm, professional, and helpful manner.

Resolve basic inquiries when appropriate and direct customers to the correct resource,

support channel, or department.

Support prospective residents by directing them to leasing information through

rentreadyhomes.com.

Support current tenants by directing maintenance requests to the maintenance line and

utility billing questions to Conservice.

Help reduce customer frustration by clearly explaining next steps and making sure

callers know how to reach the right team.

Educate callers who selected the wrong phone option and guide them to the correct

selection for faster service.

Use RingCentral to answer, manage, and transfer calls when escalation is truly

necessary.

Escalate issues to management only when needed, such as emergencies, legal matters,

or issues that cannot be resolved through standard service channels.

Follow company policies regarding call handling, professionalism, and customer

communication.

Required Skills and Qualifications

Strong customer service and interpersonal skills.

Excellent verbal communication and professional phone etiquette.

Ability to remain patient, empathetic, and professional with both tenants and

prospects.

Strong listening and problem-solving skills.

Ability to confidently guide customers to the correct resources and next steps.

Comfortable using phone and communication platforms such as RingCentral.

Strong organizational skills and attention to detail.

Ability to use sound judgment when deciding whether to assist, redirect, or escalate.

Preferred Qualifications

Previous experience in customer service, call handling, tenant relations, leasing

support, or property management support.

Experience working with both residents and prospective customers in a fast-paced

environment.

Bilingual Spanish skills are a plus.

Core Competencies

Customer care

Professional communication

Empathy and patience

Problem solving

Efficiency

Accountability

Sound judgment

Work Environment / Tools

RingCentral app on desktop and mobile

RentReady Homes website

Internal FAQ and approved support resources

Coordination with leasing, maintenance, management, and third-party utility support

as needed

Success in This Role Looks Like

Current tenants and prospective residents feel supported and valued

Customers are directed quickly to the correct solutions and resources

Fewer unnecessary transfers and less confusion for callers

Professional, consistent service that reflects the RentReady Homes brand

Job Type: Full-time

Work Location: Remote