Remote Care Advisor

About Earth

We're the creators of soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 30-day process, we gently transform a body into nutrient-rich soil. Families receive a portion of this soil - to scatter or plant - and the remaining soil is sent to conservation land that we acquire, to restore and protect it for future generations. Our experience is carbon neutral, digital-first and underpinned by best-in-class family care. Visit earthfuneral.com to learn more.

At Earth, we believe how we say farewell matters. Our mission is to transform the end-of-life experience by offering families a beautiful, sustainable alternative to cremation and burial.

Instead of traditional methods that harm the environment, our gentle, natural process transforms the body into nutrient-rich soil in just 45 days - returning life to the earth and leaving a meaningful legacy.

Families can choose to receive the soil to scatter, plant, or share, while the remainder is thoughtfully donated to conservation projects that restore and heal our planet. First legalized in Washington State in 2019, this practice is rapidly gaining popularity nationwide. Earth is the national leader, backed by major investors, and growing fast.

That's where you come in. We're looking for empathetic, enthusiastic team members to guide families through end-of-life planning, helping them discover if Earth is the right choice for them. At Earth, you'll join a professional, passionate team, supporting a truly mission-driven company scale nationally.

About the Role

As a Care Advisor, you'll play a critical role in helping families choose Earth for their end-of-life arrangements. This is a quota-based sales position, designed for someone motivated to meet and exceed clear sales targets.

In this role, you will:

• Guide families compassionately through their end-of-life decisions, educating them on Earth's unique and sustainable services through online literature, tours, virtual meetings, and personalized phone consultations.
• Build expertise in both pre-need (planning ahead) and at-need (immediate need) arrangements, understanding and navigating the emotional sensitivities unique to each scenario.
• Maintain meticulous records in our CRM, managing 60-100+ daily calls, carefully documenting conversations, updating records accurately, and strategically nurturing relationships through thoughtful follow-up emails.
• Stay current on company policies, insurance licensing requirements, and federal regulations across multiple states, proactively ensuring compliance as Earth expands into new markets.
• Work a consistent schedule (typically Monday–Friday, 8am–5pm) that also includes periodic evening shifts (5pm–8pm), weekend rotations, and holiday coverage to maintain our commitment to exceptional customer support seven days a week.

Requirements

• 7+ years or more of professional experience, with a focus on sales for 5+ years
• Outstanding learning ability and self-motivation to succeed in an independent, self-directed work environment
• A proven track record of exceeding sales goals and managing pipeline effectively
• Proficiency with CRM systems (HubSpot or Salesforce preferred) is vital as we navigate our sales process through various software tools integrated with our CRM
• Confidence and a reassuring demeanor are critical in making families feel at ease and instilling trust in our service
• Reading comprehension and clear communication skills are essential for handling written documentation and asynchronous team interactions
• Position requires availability for evening, weekend and holiday rotational shifts
• When working remotely, a stable, high-speed internet connection and a quiet workspace are essential. Additionally, proficiency with communication and productivity tools is crucial - you'll regularly use VOIP systems for calls, AI tools for workflow optimization, and Slack for team collaboration. As a technology startup, we rely heavily on software to deliver exceptional service, and your comfort navigating these platforms will be key to your success.

Great to Haves

• Prior experience in end-of-life care is always valued!
• A genuine interest in environmental conservation and sustainable practices will resonate deeply with our mission
• A current or active life insurance license is not required initially but will be necessary for promotion opportunities (we provide funding and support for obtaining this license)
• An impressive track record of making 100+ daily calls for 2+ years, while maintaining your enthusiasm and energy, speaks volumes about your dedication
• We highly value multilingual skills - Spanish is particularly appreciated, but we welcome speakers of all languages!

Join Us

This is an opportunity to be a part of a vibrant and energized team that offers a sustainable alternative for end of life care! We encourage a spirit of continuous improvement. We're always learning and striving to enhance our productivity and family experience. We value your warmth, flexibility, and enthusiasm. We're a startup, and we'll learn and grow together in a supportive and demanding environment.

• Compensation: $80,000 OTE
• Benefits: Salary, Commission and Equity; Performance Bonus Eligible; Medical, Dental, Vision, 401(k) plan
• Perks: Laptop, monitor for dual display, computer mouse, headset and other accessories for home office