About the job Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum
About the Role
The Visitor Services Ticketing Host role is responsible for warmly welcoming our visitors and providing them with the information, services and tickets to result in an enjoyable visit to the museum.
Responsibilities
Greet with a smile and create an Emirati welcoming spirit for our visitors by using Emirati verbal greetings as well as make them feel safe inside and outside the museum. They must also follow the Tone of Voice of the museum.
Host the Information point, assisting visitors with enquiries relating to: the museum and its facilities/services; events; the local area; transport; museum content; other DCT attractions.
Sell tickets, products, services and memberships for ZNM.
Accurate cash handling and reconciliation
Answer incoming phone calls and emails.
Handle feedback, ensuring it is recorded/filed according to policy and feedback is responded to with appropriate guidelines and template.
Assist with Membership enquiries.
Upsell and cross-sell products.
Be knowledgeable about ZNM policies, exhibitions, upcoming events, DCT sites, the UAE especially the activities on Saadiyat Island.
Assist with People of Determination services ensuring all visitors are able to enjoy their experience and are aware of the additional services available to them.
Assist with the coordination of group bookings, arrivals and their journey through the museum.
Act as a Gallery Assistant/Welcome Host when required.
Welcome visitors expecting to meet ZNM staff and coordinate with the staff member to meet them.
Scan tickets and problem solve any ticketing issue.
Be positive, dependable, punctual and always a team player.
Always look for opportunities to delight our visitors, find solutions and enhance the visitor experience.
Any other duties requested by Visitor Services supervisors in line with the objectives of the department.
Required Experience
Customer service experience.
Fluent in Arabic and English (spoken and written).
Preferred Experience
Additional language skills are an advantage.
Experience in museums or tourist attractions.
Education/Qualifications
High school diploma (degree in tourism, history, art, museum studies, hospitality preferred).