Concierge Manager // John Paul

ABOUT OUR CLIENT 

Founded in 2008 and now a fully owned subsidiary of Accor, John Paul is now deploying the elegance of the French lifestyle on an international scale. Our business, but also our passion, is to take care of your best customers thanks to the unique know-how and personal skills of our talent. In this way, we help to strengthen the emotional attachment of your best customers to the spirit of your brand.

John Paul is the alliance of 280 elite Concierges, 120 marketing, digital, editorial and events experts, accompanied on a daily basis by more than 10,000 prestigious partners around the world, all united around a proprietary CRM, web IOS Android and PCI DSS level 1 certified technology.

JOB DESCRIPTION

As the manager, you will oversee the daily operations of our concierge team. The concierge team will serve as the main point of contact for all members and assist them with any requests. You will be responsible for ensuring the highest quality of service experience for our members while maintaining smooth operations ensuring every members interaction is marked by excellence and luxury care.

Your key responsibilities will include:

• Lead and mentor a concierge team to deliver exceptional service, fostering a culture of excellence.
• Manage all event-related tasks, including:

- Efficiently process incoming members requests and ensure timely responses.

-Collaborate with various service providers to ensure seamless event execution.

- Ensure accurate registration in the CRM software.

- Provide feedback and reports to members.

• Maintain and foster excellent relationships with members
• Foster strong relationships with elite service providers and luxury partners to enhance members expectations.
• Process service payments for members and accurately record invoices for services provided during or outside of events.
• Handle member requests in Qatar and abroad (restaurant reservations, taxi bookings, shopping, travel arrangements, etc.)
• Follow-up with the line manager ensuring clear communication and timely resolution.
• Manage team scheduling and facilities management.

QUALIFICATIONS

• Bachelor/Masters degree in Management/Business, Hospitality, Tourism or related field.
• Proven experience as a supervisor or similar role in customer service / Hospitality field.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills, with a natural ability to connect with members and anticipate their needs.
• Strong attention to detail, highly responsible, organized & reliable.
• Excellent problem-solving skills
• Proficiency in IT, including MS Office and CRM systems.
• Fluency in both spoken and written English and Peninsular Arabic.
• Flexibility working different shifts.

ADDITIONAL INFORMATION

• The position is to be filled by September 23rd, 2025, at John Paul office in Doha, Qatar.
• Full-time permanent contract (42 hours per week, with rotating shifts from Monday to Sunday, 09:00 am to 09:00 pm).
• Uniforms are mandatory and provided by John Paul.
• Work visa authorization process coordinated by John Paul.

TO WORK WITH JOHN PAUL

• Work in an innovative company within a dynamic and rapidly growing sector.
• Join an international company that offers career advancement opportunities.
• Job training is guaranteed throughout your professional journey.
• Be part of a cohesive and supportive team
• John Paul promotes diversity and inclusion and welcomes candidates with disabilities.