Operations Coordinator // Zayed National Museum

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

About the Role

The Operations Coordinator is responsible for managing the staff and ensuring the efficient day-to-day operation of the Museum. This role requires supervisory skills, excellent organizational skills, attention to detail, and the ability to handle various responsibilities in a fast-paced environment. The Operation Coordinator will perform these duties on a rotational basis.

We are looking for a diverse and inclusive representation of ZNMs Designing Future Society for Our Lives. The operation Coordinators will be part of the ZNM Project.

Responsibilities:

• Assisting with special or protocol events as required;

• Tracking hours of work of hosting staff and reporting any abnormalities to the Manager, Museum Operations (or designate);

• Trouble-shooting and reporting any lost and found items, malfunctions, or the need for intervention be the cleaning personnel;

• Completing all assigned tasks in a professional manner with an eye towards ZNMs and BLR image;

• Adhere to a shift schedule established for the Museum(precise shift to be determined);

• Work closely with MuseumTeam Leaders to align on goals, priorities, and challenges;

• Stay updated on any changes to the museum content, exhibitions, or programming, ensuring smooth communication to staff and visitors;

• Assist the Account Manager on the ZNM project by coordinating staff schedules and ensuring smooth communication between the project team and museum staff.

Requirements:

• Language Requirements: Proficient in English and Arabic

• Bachelor or an equivalent combination of education and experience in areas such as communications, public relations, tourism and hotel management;

• Strong organizational and multitasking skills;

• Strong problem-solving abilities and conflict resolution skills;

• Act as a key point of contact for client when the account manager is off and ensuring smooth communication and coordination;

• Handle escalated visitor complaints, inquiries, and feedback in a professional and solution-oriented manner;

• Track key performance indicators (KPIs) related to visitor satisfaction, operational efficiency, and staff performance;

• Report any incidents or issues and provide feedback to improve service quality;

• Prepare daily and weekly reports on operations, incidents, and team performance.

Experience:

• Extensive experience in having worked in a field similarto expositions;

• Demonstrated extensive experience in dealing with public as well as crowd control management;

• Experience in office management and procedures and working with computers.

Skills:

• Friendly, approachable, and service-oriented attitude;

• Ability to work in a fast-paced, multi-tasking environment;

• Creating a positive and collaborative work environment;

• Ability to convey instructions, expectations, and updates clearly to team members;

• Mediating disputes and resolving misunderstandings in a professional manner;

• Ability to convey instructions, expectations, and updates clearly to team members.