IT Support Specialist

Remote IT Support Specialist

Company: Blue Mountain Loans

Location: Remote (Work From Home)

Employment Type: Full-Time / Part-Time

At Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.

Position Overview

The IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.

This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.

Key Responsibilities

Provide first-level technical support via chat, email, and remote access tools

Troubleshoot and resolve software, hardware, and connectivity issues promptly

Maintain and monitor system performance, updates, and backups

Set up new user accounts, credentials, and access permissions

Collaborate with vendors to resolve equipment or network issues

Document all support interactions and maintain accurate IT logs

Ensure data protection and compliance with company security policies

Qualifications

Proven experience in IT support, helpdesk, or technical troubleshooting

Proficiency in Windows, macOS, and common office software

Strong problem-solving and communication skills

Ability to multitask and manage time efficiently in a remote environment

Familiarity with remote access and ticketing systems is a plus

Compensation & Benefits Package

We offer a competitive and rewarding package designed to recognize your skills and support your success:

Pay Rate: $45$70 per hour (based on experience and availability)

Paid Training: $30 per hour during onboarding week

Sign-On Bonus: $2,000 upon successful completion of training

Workstation Setup: Company-funded home office equipment package

Flexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)

Remote Work: 100% work-from-home position with full technical support

Health, Dental & Vision Coverage after 60 days of employment

Performance-Based Bonuses for reliability, response time, and problem resolution

401(k) Retirement Plan with employer contribution

Career Growth Opportunities within our expanding IT and operations teams

How to Apply

If youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.