Customer Service Agent

Our company is a purpose-driven organization committed to uplifting and supporting children and families in times of profound need and is seeking a compassionate, detail-oriented Customer Service Agent to join our dedicated team. This organization provides essential assistance to families facing significant personal and financial hardships, helping to alleviate the practical burdens that often accompany life-altering circumstances. Through support with vital expenses such as travel, specialized care, and daily living needs, the organization empowers caregivers to focus fully on the well-being and recovery of their loved ones.

As a key member of the team, the Customer Service Agent will contribute directly to the success of fundraising events that generate critical resources and elevate community awareness. These fundraising events are more than just opportunities to raise money—they are moments to inspire, to build networks of compassion, and to extend a lifeline to those navigating extraordinary challenges.

The ideal candidate for the Customer Service Agent role is highly organized, mission-driven, and thrives in a fast-paced, collaborative environment. The Customer Service Agent brings strong interpersonal and communication skills, a proactive mindset, and a heartfelt commitment to making a meaningful difference in the lives of others. Through thoughtful fundraising event planning, meaningful donor engagement, and logistical coordination, the Customer Service Agent will help transform generosity into tangible impact.

Customer Service Agent Responsibilities:

• Support the planning and execution of fundraising events, ensuring all logistical elements are handled efficiently
• Build and maintain relationships with donors, sponsors, and community partners to enhance event impact
• Represent the organization at fundraising events, engaging directly with attendees to promote its mission and fundraising goals
• Track and manage event-related tasks, timelines, and communications to ensure seamless operations
• Provide a warm, inclusive, and supportive fundraising experience for all event participants, volunteers, and contributors
  
  
  

Customer Service Agent Qualifications:

• High school diploma or equivalent
• Prior experience with fundraising is highly desirable
• Excellent attention to detail with the ability to manage multiple priorities simultaneously
• Deep empathy and commitment to supporting children and families in need
• Previous experience in event coordination or nonprofit initiatives preferred
• Ability to work independently and as part of a collaborative team
• Energetic, compassionate, and mission-driven

Please note that this position is on-site and located in Tampa, Florida. Candidates must be able to work from our Tampa office and event locations. We are looking for individuals who are available to start immediately. Only apply if you are able to meet these requirements.