IT Helpdesk

Qualifications:

• Minimum education: Bachelors Degree (S1) in Computer Science, Information Systems, or related field.
• 1-2 years of experience in IT Support / Helpdesk (fresh graduates are welcome to apply).
• Strong knowledge in troubleshooting hardware, software, and networking issues.
• Basic understanding of hardware and software (installation, configuration, and troubleshooting).
• Good communication skills, patient, and customer serviceoriented.
• Ability to document troubleshooting processes (recording issues and solutions).

Job desc:

• Receive service requests and incidents from users via phone, email, or WhatsApp.
• Monitor interfaces, networks, and systems using applications or monitoring tools.
• Perform troubleshooting for software and hardware issues through remote access, phone, WhatsApp, or email.
• Guide users and communicate IT solutions in a clear and easy-to-understand manner.
• Document all troubleshooting activities and resolutions using JIRA.