Customer Service Agent Job At Airport

, Permanent Position: Customer Service Agent Company Overview: Bluespirit is a leading airport services company based in Kochi, Kerala, India. We provide a range of services to ensure a seamless and comfortable travel experience for our customers. Our team is dedicated to providing the highest level of customer service and we are looking for a passionate and customer-oriented individual to join our team as a Customer Service Agent. Job Overview: As a Customer Service Agent, you will be responsible for providing exceptional customer service to passengers at the airport. You will assist with check-in, boarding, and other related tasks to ensure a smooth and efficient travel experience for our customers. You will also handle any inquiries or concerns from passengers and provide timely and accurate information. Key Responsibilities: - Greet and assist passengers at check-in counters and boarding gates - Handle ticketing and seat assignments - Process baggage and ensure it is loaded onto the correct flights - Answer inquiries and provide information on flight schedules, delays, and other related matters - Assist passengers with special needs or requests - Handle and resolve customer complaints and issues in a professional and timely manner - Collaborate with other airport staff to ensure a seamless travel experience for customers - Follow all safety and security procedures to ensure a safe and secure airport environment - Keep accurate records of all customer interactions and transactions - Attend training sessions and stay updated on airline policies and procedures Qualifications: - High school diploma or equivalent - Prior experience in customer service, preferably in the airline industry - Excellent communication and interpersonal skills - Ability to handle and resolve customer complaints in a calm and professional manner - Strong problem-solving skills - Knowledge of airline policies and procedures is an asset - Ability to work in a fast-paced and dynamic environment - Willingness to work flexible hours, including weekends and holidays - Fluent in English, knowledge of other languages is a plus - Must be able to pass a background check and obtain necessary airport security clearance We offer: - Competitive salary and benefits package - Opportunities for career growth and development - A supportive and inclusive work environment - Training and learning opportunities - Employee discounts and perks If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team at Bluespirit as a Customer Service Agent and be a part of making the travel experience a memorable one for our customers.