Passenger Service Executive || Airport Ground Staff Job

Position: Passenger Service Executive / Airport Ground Staff Company Overview: Bluespirit is a leading airport services company based in Kolkata, West Bengal, India. We provide a range of services to airlines and passengers, including ground handling, cargo handling, and passenger services. Our team is dedicated to providing the highest level of customer service and ensuring a smooth and efficient travel experience for all passengers. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive / Airport Ground Staff. In this role, you will be responsible for providing excellent customer service to passengers at the airport, ensuring their safety and comfort throughout their journey. Key Responsibilities: • Greet and assist passengers at check-in, boarding gates, and arrival areas • Handle passenger inquiries and resolve any issues or complaints in a timely and professional manner • Assist passengers with special needs, such as unaccompanied minors or passengers with disabilities • Ensure compliance with all airport security and safety regulations • Coordinate with other airport staff, including ground handling and airline personnel, to ensure smooth operations • Handle baggage and cargo, including loading and unloading from aircraft • Conduct pre-flight checks and assist with boarding procedures • Provide accurate and up-to-date flight information to passengers • Handle cash and credit card transactions for airport services, such as excess baggage fees and lounge access • Maintain a clean and organized work area, including the check-in counters and boarding gates • Attend training sessions to stay updated on company policies and procedures Qualifications: • High school diploma or equivalent; additional education or training in aviation or customer service is a plus • Previous experience in customer service, preferably in the aviation industry • Excellent communication and interpersonal skills • Ability to work in a fast-paced and dynamic environment • Strong problem-solving and decision-making skills • Ability to handle stressful situations with patience and professionalism • Willingness to work flexible hours, including evenings, weekends, and holidays • Must be able to pass a background check and obtain necessary airport security clearance We Offer: • Competitive salary and benefits package • Opportunities for career growth and development • A dynamic and diverse work environment • Training and support to enhance your skills and knowledge • The chance to be part of a leading airport services company and contribute to the success of our team If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Passenger Service Executive / Airport Ground Staff at Bluespirit.