Customer Service Agent Job At Airport

Job Title: Customer Service Agent Company: Bluespirit Location: Visakhapatnam, Andhra Pradesh, India Contract Details: Full-time Bluespirit, a leading airport company in Visakhapatnam, is looking for a dedicated and customer-oriented individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for providing exceptional service to our passengers, ensuring their journey through the airport is smooth and hassle-free. Key Responsibilities: - Greet and assist passengers at check-in, boarding gates, and baggage claim areas - Handle inquiries and provide information about flight schedules, delays, and gate changes - Assist passengers with special needs, such as unaccompanied minors, elderly or disabled passengers - Process ticket sales, upgrades, and changes - Handle and resolve customer complaints and issues in a timely and professional manner - Collaborate with other airport departments to ensure smooth operations and passenger satisfaction - Maintain accurate records and complete necessary paperwork - Adhere to all safety and security procedures at all times Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in the airline or travel industry - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in using computer systems and software - Willingness to work flexible schedules, including weekends and holidays - Fluency in English and local language is preferred - Must be able to pass a background check and obtain necessary airport security clearances We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional customer service and have a desire to work in the dynamic airport industry, then we want to hear from you! To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application and potentially welcoming you to our team at Bluespirit!