Passenger Service Executive || Airport Ground Staff Job

, Permanent Position: Passenger Service Executive (Airport Ground Staff) Company Overview: Bluespirit is a leading airport ground handling company, providing services to major airlines and airports in India. Our team of dedicated professionals is committed to delivering exceptional customer service and ensuring a smooth and efficient travel experience for our passengers. Job Description: We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive. In this role, you will be responsible for providing excellent customer service to passengers and handling various tasks related to airport ground operations. Key Responsibilities: - Greet and assist passengers at the check-in counter, boarding gate, and arrival hall - Check passengers' travel documents and ensure they meet all necessary requirements - Provide information and assistance to passengers regarding flight schedules, baggage allowances, and other airport services - Handle passenger inquiries, complaints, and requests in a professional and timely manner - Coordinate with other departments and airlines to ensure smooth flight operations - Assist with boarding procedures and ensure the safety and comfort of passengers during the flight - Handle cash and credit card transactions for excess baggage, upgrades, and other services - Monitor flight arrivals and departures, and communicate any changes or delays to passengers - Maintain a clean and organized work area, including the check-in counter and boarding gate - Adhere to all safety and security procedures and regulations at all times - Continuously update knowledge of airline policies, procedures, and regulations. Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in the aviation industry - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced and dynamic environment - Willingness to work flexible hours, including weekends and holidays - Proficient in English (verbal and written) - Knowledge of a second language is a plus - Must be able to pass a background check and obtain necessary airport security clearance. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team at Bluespirit!