Client Experience Specialist

Job Description

We are seeking motivated, customer-focused individuals as Client Experience Specialists. In this role, you will support clients by assisting with planning, coordination, and booking of personalized experiences while delivering high-quality customer service from start to finish.

This opportunity is ideal for individuals who enjoy helping others, value flexibility, and are comfortable working independently in a remote environment. No prior industry experience is required — comprehensive training is provided.

Key Responsibilities

Assist clients with planning and coordinating personalized experiences, including vacations, cruises, celebrations, and special events

Deliver professional and timely customer support via phone, email, text, and online platforms

Research destinations, accommodations, and service options based on client needs and preferences

Coordinate and manage reservations such as lodging, transportation, and packaged experiences

Communicate clearly with clients before, during, and after their experience

Address questions, changes, and concerns in a timely and professional manner

Build and maintain positive client relationships to encourage repeat and referral business

Qualifications

Strong communication and customer service skills

Self-motivated with the ability to manage tasks independently

Organized, detail-oriented, and reliable

Comfortable using computers, email, and web-based systems

Reliable internet access and phone

Experience in customer service, hospitality, sales, or support roles is a plus, but not required

What We Offer

Remote work with flexible scheduling

Comprehensive training and onboarding support

Access to professional tools and booking platforms

Discounts and industry-related perks

Performance-based compensation opportunities

Supportive team environment with ongoing guidance

Who This Role Is Ideal For

Individuals seeking a flexible, remote opportunity

Customer service professionals exploring a career change

Stay-at-home parents, retirees, or those re-entering the workforce

Career pivoters interested in client support and experience coordination