Service Operations Specialist

This role centers on managing client service requests from intake through completion in a structured remote environment. The Remote Service Operations Specialist is responsible for reviewing client inquiries, organizing service components, and ensuring all arrangements are confirmed accurately and delivered on schedule.

The position blends customer support, planning, documentation, and quality control within a performance-driven workflow.

What You'll Be Doing

Reviewing incoming client requests and identifying required service components

Researching and comparing available options based on client parameters

Securing reservations for transportation, lodging, and related services

Preparing detailed confirmations and organized summaries

Monitoring timelines to ensure alignment with scheduled dates

Addressing revisions, cancellations, or rebooking needs

Maintaining precise digital documentation and internal records

Providing responsive communication throughout the service cycle

Work Approach

This role operates within defined service standards and structured processes. Success in this position requires:

• Accuracy in documentation and booking details

• Strong written communication

• Independent task management

• Ability to balance multiple active requests

• Professional judgment when handling changes or service issues

Requirements

• 18 years of age or older

• U.S. or Mexico residency preferred

• Reliable computer and high-speed internet

• Comfortable navigating online systems and platforms

• Ability to maintain productivity in a remote setting

Position Details

• Fully remote

• Flexible scheduling (part-time or full-time availability)

• Formal onboarding process

• Ongoing operational support

• Advancement opportunities tied to performance metrics