IT Technicians

IT TECHNICIAN – NETWORKING & INFRASTRUCTURE

Location: Johannesburg, South Africa
Industry: Information Technology / Enterprise Infrastructure

A leading organisation is seeking a motivated Junior IT Technician to join its technical support team, with a strong focus on networking and enterprise infrastructure services.

This role is ideal for an aspiring networking professional looking to build a long-term career within Enterprise Unified Communications and enterprise networking environments.

THE ROLE

You will be responsible for supporting network infrastructure, connectivity, and enterprise systems while developing your technical skills within a fast-paced support environment.

This is an excellent opportunity for a junior technician who is passionate about networking and eager to specialise within enterprise infrastructure environments.

KEY RESPONSIBILITIES

Network Support & Infrastructure

• Providing first-line and second-line support for network-related incidents and requests
• Assisting with installation, configuration, and maintenance of:
  • Routers
  • Switches
  • Firewalls
  • Wireless access points
• Supporting LAN/WAN connectivity across enterprise environments
• Assisting with network upgrades, deployments, and infrastructure changes

Troubleshooting & Incident Management

• Troubleshooting connectivity, network performance, and infrastructure issues
• Assisting with diagnosis and resolution of outages and technical incidents
• Monitoring network systems and escalating complex issues where required
• Supporting structured cabling, patching, and physical infrastructure setup

Systems & Operational Support

• Supporting enterprise Unified Communications and networking environments
• Collaborating with senior engineers on optimisation and improvement initiatives
• Maintaining accurate technical documentation and configuration records
• Supporting operational and project-related technical activities

WHAT WE ARE LOOKING FOR

Key Requirements

• Diploma or Certificate in IT, Networking, or related field
• Basic understanding of:
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
• Exposure to enterprise networking environments (internship or workplace experience advantageous)
• Familiarity with Windows and/or Linux operating systems
• Strong analytical and troubleshooting capability
• Ability to work in a fast-paced, service-driven environment

Advantageous Skills

• CompTIA Network+ certification
• Cisco CCNA exposure or training
• Experience with network monitoring tools
• Understanding of firewalls and cybersecurity fundamentals
• Exposure to enterprise or call centre environments

WHO YOU ARE

• Passionate about networking and infrastructure technologies
• Eager to learn and develop into a networking specialist
• Detail-oriented with strong problem-solving capability
• A proactive and collaborative team player
• Able to work under pressure and manage incidents effectively
• Strong communication skills with a customer-focused mindset

WHY THIS ROLE

• Excellent opportunity to build a career in enterprise networking
• Exposure to Unified Communications and enterprise infrastructure environments
• Hands-on experience with modern networking technologies
• Opportunity to work alongside experienced engineers and technical specialists
• Strong learning and growth potential within a structured technical environment