SIAM Manager (Contract – 3 Months)

Role PurposeTo oversee and manage multiple IT service providers, ensuring seamless service delivery, integration, and performance across all vendors in alignment with business objectives.Key Responsibilities1. Service Integration & Governance

• Manage the end-to-end delivery of IT services across multiple vendors
• Ensure all service providers operate within agreed SLAs, OLAs, and KPIs
• Establish and maintain a SIAM governance framework

2. Vendor & Stakeholder Management

• Act as the primary point of contact between internal stakeholders and external service providers
• Conduct regular service review meetings with vendors
• Manage vendor performance and drive continuous improvement

3. Incident, Problem & Change Management

• Oversee major incident management and ensure timely resolution
• Ensure proper problem management processes are followed to prevent recurrence
• Govern change management across all service providers

4. Service Performance & Reporting

• Monitor and report on service performance metrics
• Provide insights and recommendations to improve service delivery
• Ensure transparency and accountability across vendors

5. Transition & Knowledge Management

• Ensure smooth transition of services (especially during handover period)
• Support knowledge transfer to internal teams (Harmony) before contract ends

Minimum Requirements

• Proven experience in a SIAM Manager / Service Delivery Manager / IT Operations Manager role
• Strong understanding of ITIL frameworks (ITIL certification preferred)
• Experience managing multiple vendors and outsourced services
• Excellent stakeholder and communication skills
• Strong problem-solving and decision-making ability

Advantageous

• Experience in mining / large enterprise environments
• Experience with service transition and vendor exit strategies

Key Competencies

• Leadership & coordination
• Stakeholder management
• Analytical thinking
• Conflict resolution
• Results-driven