Key Account Manager

Minimum Requirements:

• Matric
• Bachelors Degree, preferably in Business, Marketing, Finance or related discipline is preferred
• Knowledge: Must be able to offer end-to-end Supply Chain Solutions
• Experience: 5 years Industry related experience

Responsibilities:

• Manage the key accounts effectively through multi-level customer contact
• Set annual budgets for Key Accounts in line with company budget
• Act as company's main entry point for nominated key accounts
• Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation)
• Develop the company's market share and profitability through customers operations across the network
• Develop and implement the customer business plan
• Review company's performance and quality indicators with the customer
• Coordinate customer business plan through Global and Regional teams across the network
• Lead direct sales / growth / retention actions with identified customers
• Define operational and pricing procedures and implement with relevant front, middle and back-office teams
• Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
• Lead monthly Customer Performance Reviews
• Assist CBS with KPI analysis and reporting
• Assist CBS with Financial analysis
• Monthly / Weekly Internal Business Reporting:
• Report on weekly activities in CRM
• Track actual Gross Margin per client vs Budget
• Explain increase / decrease in Gross Margin
• Identify account growth opportunities
• Clients under threat:
• Identify and explain clients under threat
• Lost business:
• Identify and explain lost business
• Day to day account management:
• Support with operational query resolution
• Support with collecting outstanding payments from allocated client base
• Tenders / RFQs / Estimate requests:
• Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
• Lead tenders and participate in sign-off with respective Middle Office parties
• Participate in the design and presentation of tenders to customers with support from the necessary departments
• New / Extension business:
• Identify new business and / or extension business opportunities within existing or prospective customer base