Customer Executive

Customer Executive

Minimum Requirements:

• Matric (Grade 12)
• Post graduate degree in Supply Chain or Sales and Marketing as well as a commercial or management degree.
• Valid Code EB driver's licence
• 10 years' experience in a marketing and sales function that includes managing complex and/or significant customer relationships and key/national accounts with at least 5 years in management
  role.
• Proven experience in a customer-facing role, preferably in logistics or supply chain management.
• Strong commercial acumen and strategic thinking.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities:

Channel Strategy Formulation and Implementation

• Develop and execute effective channel strategies to enhance market reach and customer engagement.
• Collaborate with cross-functional teams to align strategies with business objectives.

Market and Customer Insight Maintenance

• Continuously monitor market trends, customer behavior, and industry dynamics.
• Leverage insights to inform decision-making and drive growth.

New Business Development

• Identify and pursue new business opportunities.
• Build strong relationships with potential clients and partners.

Strategic Account Management

• Manage existing customer accounts strategically.
• Ensure customer satisfaction, retention, and growth.

Customer Relationship Management

• Serve as the primary point of contact for key customers.
• Resolve issues promptly and maintain positive relationships.

Pricing Guideline Management

• Develop and implement pricing strategies.
• Balance profitability with competitive market dynamics.