Forwarding Controller

Minimum requirements:

• Grade 12
• Minimum 5 years relevant experience
• Secretarial qualification
• Security/investigative exposure desirable
• Computer literacy (Advanced MS Word, PowerPoint and Excel, email access required)
• Valid unendorsed drivers licence
• Valid passport
• Able to develop new administrative systems or procedures for own department/division
• Able to manage and control administrative system in own department/division
• Can compile customer profiles and interpret usage patterns to determine needs
• Can make recommendations on tariffs design, service changes, product development or infrastructure changes based on consumer trends and customer
• Able to execute specific tasks related to logistics under direct supervision
• Understand the interaction of different administrative procedures between departments in the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has sound knowledge of market research and marketing principles
• Has sound knowledge of existing services offered to which targeted customers and stays informed on developments in a changing environment
• Knows the type of business the organisation engages in

Responsibilities:

• Arrange import and export estimates for sea, air and road freight 
• Obtain full shipping requirements from potential customers in writing
• Provide best advice and most cost effective shipping method and rates
• Follow up on acceptance of estimate
• Arrange import and cross trade shipments with agents through global network and arrange bookings directly with shipping lines/agents
• Track and trace shipments
• Negotiate rates with shipping lines/agents
• Handover shipments to clearing agents
• Prepare release orders
• Capture handover shipments onto Ship Shape
• Preparing invoicing instructions
• Arrange payments to carriers and agents
• Collect original documents from airlines
• Reply to emails
• Manage orders and status reports
• Prepare shipment mark ups
• Assist customer with DA185 documents
• Follow up for original credit application/terms and conditions and any other documents required to open account facility
• Submit credit application for approval signature, then to debtors and wait for credit application approval
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Handle all shipments on behalf of the agents for Sea and Air, Imports and Exports
• Send weekly Status Reports to customers and update them on any further developments on shipments
• Submit RCG to Customs for shipments as per the Customs Regulations
• Obtain Original bills from the consignee if required