UCC Specialist

Required Experience:

• Proven experience in fulfilling customer orders and implementing UCC solutions and products.
• Specific experience with SIP Trunks, Hunt Lines, HPBX, MPBX, Contact Centre Solutions, WebEx, Operator Connect, Microsoft Teams (including Direct Connect), and Call Recording Solutions.

Technical Proficiency:

• Experience with NetAxis APIO and BroadWorks.
• Familiarity with Yealink and Polycom phones.

Required Certifications:

• CCNA (Cisco Certified Network Associate)
• Ribbon SBC (Session Border Controller) Certification
• BroadWorks Certification
• WebEx Technical Certification
• Call Cabinet Training

Responsibilities:

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand their requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with the latest industry trends and technologies related to UCC.