Service Delivery Manager

Minimum Requirements:

• Certificate in Logistics / Supply Chain or equivalent experience
• 7-10 years experience in a similar role
• Pharmaceutical Knowledge (advantageous)
• Good Knowledge on GWDP (Good Distribution and Wholesale Practices)
• Health and Safety (OSH Act)
• Good understanding of SAPC and SAHPRA Guidelines
• ERP System
• WMS System
• Advanced MS office (Word, Excel and PowerPoint)
• Must have a clean criminal record. This is an inherent requirement of the job considering that the job function is undertaken in a high risk area. Candidates must be clear of convictions of fraud, theft, hijacking or any other serious and violent crimes, and any other related offences.
• Must be able to work long hours
• Must have own transport.
• Must be able to travel between sites.
• Must be in very good health
• Demonstrated warehousing experience preferably in the Retail industry with minimum 5 years experience.
• Proven Managerial & Leadership skills.
• Risk Management skills
• Minimum 5 years in warehousing/ Inventory management
• Demonstrated supply chain management experience.

Responsibilities:

• Achieve all operational KPIs.
• Ensure operational stability and productivity of inbound, outbound, and other processes.
• Manage all operational staff and their development.
• Ensure proper housekeeping, safety & inventory control.
• Update and maintain processes and work instructions.
• Ensure ongoing training for operational staff.
• Ensure continuous improvement targets are met.
• Control costs within budget
• Understanding customer needs, building, and maintaining solid customer relationships