Shipping Customer Service Supervisor

Shipping Customer Service Supervisor 

Skills and Qualifications:

• Strong communication skills both verbal and written to interact with customers and internal teams.
• Problem-solving skills to effectively address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritize customer satisfaction and build positive relationships.
• Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

• Handling Customer Inquiries

  • Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.

• Resolving Issues

  • Address and resolve problems such as delays, damages, or missing packages.

• Order Processing

  • Enter and verify customer orders, ensuring accurate shipment details.

• Shipping Coordination

  • Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.

• Document Management

  • Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.

• Communication

  • Maintain open communication with customers and internal teams to keep everyone informed of shipment status.

• Data Entry and Reporting

  • Maintain records of shipments, track key performance indicators (KPIs), and generate reports.

• Customer Relationship Management

  • Build and maintain positive customer relationships through proactive communication and issue resolution.