Operations Controller (Contract Position) - JHB

6 Months Contract 

Minimum Requirements:

• Matric
• At least 2 years relevant experience within a Courier and Customer Service environment
• Knowledge of Freight / Courier Industry

Responsibilities:

• To manage and track all vehicles to depart and arrive on the agreed time schedule.
• To ensure freight is collected and lodged by the respective logistics partners.
• Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief.
• Maintain a presence on the warehouse floor while parcel sorting function is being performed ensure freight is routed correctly and manifested correctly.
• To always ensure that drivers have their valid PDP with them.
• Ensure that conduct is always both professional and beyond reproach and within the interests of the company.
• Ensure freight on floor reports are clear as well as 1x1x1 report. Check on billing daily, this is imperative to close daily.
• Stats, reports done, updated and handed to operations manager
• To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager.
• To immediately highlight any problems/issues occurring with any client to managements attention, a non-conformance and management of the freight as per request from the various clients.
• During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable).
• Encourage professionalism at all levels and peers, departments and branches