Commercial Manager (Country Head)

Minimum Requirements:

• Matric (tertiary qualification preferred)
• Excellent communication skills
• At least 5 years in the clearing and forwarding industry, 2 of which at management level
• Sales experience (Proven industry related sales track record)

Responsibilities:

• Define and own Country Gross Margin target (i.e. Commercial Budget) in connection with the regional objectives and in line with the Country Managing Director expectations
• Define the overall Sales & Marketing strategy of the entity with the aim to achieve the targets in all the strategic clusters: Key Accounts, Field Sales priorities, Verticals, Corridors...
• Define the communication strategy and action plan with the objective to create brand awareness and visibility.
• Knowledge of mining sector from the Copper Belt region (Zambia / DRC) is a plus.
• Elaborate commercial plans of action and schedule of work
• Define and allocate portfolio
• Organize Sales Team with the use of CRM tool
• Set up sales staff objectives
• Review sales objectives through weekly and monthly meetings
• Participate and supervise hiring of sales candidates
• Customer sales support team organization
• Customer satisfaction evaluation (survey, customer complaints)
• Customer relationship building with key clients
• Set up sales incentive scheme (commission) in line with financial objectives (Budget) and qualitative objectives (SL, Data quality within CRM)
• Performance assessment
• Team building