Job Openings Senior Systems Administrator

About the job Senior Systems Administrator

Senior Systems Administrator

Minimum Requirements:

  • Matric [Grade 12]
  • Bachelor's Degree in Computer Science, Information Systems, or equivalent
  • 3 - 5 years relevant experience

Responsibilities: 

System Administration (Including Identity and Access Management) 30%

  • Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systems Company systems following the security principle of least privilege.
  • Implement and enforce secure user access controls and security policies.
  • Develop and maintain scripts for automating routine tasks and system maintenance.
  • Stay updated with the latest industry trends, technologies, and best practices.

System and Network Operations 30%

  • Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components
    • Recommend and plan required improvements
    • Ensure internet speeds are sufficient and stable
    • Ensure regular maintenance, and redundancy and recommend and perform upgrades when required
  • Monitor system performance and availability, using tools to track and analyze system metrics
  • Implement automation tools to streamline IT operations
  • Handle escalated technical support requests from the existing support team
  • Promptly address any technical issues in emergency or critical situations
  • Monitor compliance with IT processes and rules
  • Plan and undertake scheduled maintenance and keep maintenance records

Endpoint Management 20%

  • Troubleshoot software issues and provide support to end-users
  • Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, and SOC 2
  • Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
  • Enforce and monitor HIPAA and GDPR compliance on desktops

Leadership, Collaboration, and Mentoring 10%

  • Provide technical support and guidance to end-users and other IT staff
  • Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
  • Participate in IT projects, including planning, execution, and post-implementation support
  • Research and recommend emerging technologies that support the company's growth strategy
  • Adapt communication style to suit different audiences, ensuring effective verbal and written communication
  • Handle complex technical assignments independently, ensuring high-quality work and clear communication

QMS 10%

  • Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
  • Ensure that QMS guidelines are adhered to
  • Ensure that all supporting documents are kept to date
  • Ensure that all processes are kept relevant
  • Ensure that all Cyber Security related processes are adhered to



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