Supply Chain Coordinator

Supply Chain Coordinator

Minimum Requirements:

• Must have a Diploma in Logistics, Operations, Supply Chain, Business, or a similar field (NQF 7).
• 3-5 years experience in a Warehouse or Supply Chain environment, with at least 3 years at the Senior Management level.

Technical Competencies (Knowledge/Systems/Legislation)

• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, SAP) and Transportation Management System (TMS).
• Clear understanding of Warehouse Management System (WMS).
• Knowledge of Warehousing and Distribution processes and procedures.
• Solid understanding of transport operations, logistics processes, and supply chain management.
• Financial acumen.
• Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems).
• Knowledge of relevant Business Processes.
• Knowledgeable in Material Resource Planning (MRP).
• Project Management.
• Vendor Management.
• Demonstrated use of performance metrics to measure the effectiveness of the supply chain.

Responsibilities:

1. Transport Process Management
   • Analyze, control, and optimize transport processes for efficient and cost-effective movement of goods.
   • Contribute to strategic and operational plans to meet transportation objectives and budget.
   • Plan, coordinate, and monitor vehicle loading and offloading.
   • Ensure accurate documentation for dispatched goods.
   • Liaise with transport partners for daily planning and deliveries.
   • Collect and analyze data on route efficiency, fuel consumption, delivery times, and costs.
   • Develop transportation metrics and KPIs to track performance.
   • Evaluate transport vendors and ensure compliance with SLAs and cost targets.
   • Host monthly reviews of SLA compliance.
   • Assist in negotiating contracts with carriers based on performance data.
   • Manage claims and incidents per policy.
2. System and Process Optimization 
• Review and optimize transport, material handling, and system processes for improved flow.
• Analyze current transportation processes and recommend improvements.
• Collaborate with warehouse and sales teams to implement changes.
• Conduct cost-benefit analyses on transport initiatives.
• Monitor transportation expenses for cost-saving opportunities.
• Analyze routing data for efficient delivery schedules.
• Address Transport Non-Compliance Requests (NCRs) promptly.
3. Customer Service  
   • Maintain relationships with customers to ensure high service quality.
   • Resolve customer complaints swiftly and provide feedback.
   • Represent the company in stakeholder meetings.
   • Collaborate with customer service teams to enhance delivery performance.
   • Visit customers to understand their constraints regarding loading and offloading.
4. Compliance  
   • Ensure operations comply with laws and regulations, including safety standards.
   • Develop and enforce safety protocols to prevent workplace accidents.
   • Implement emergency procedures and train staff accordingly.
   • Maintain a quality assurance program and risk register.
   • Ensure compliance with internal and external audit findings.
   • Educate the transport team on labor legislation and compliance policies.
5. Reporting 
   • Report on activities and progress to support business objectives.
   • Ensure correct billing processes with Finance.
   • Identify cost-reduction opportunities without sacrificing efficiency.
   • Monitor expenditure against budget and promote resource efficiency.
   • Prepare detailed reports on transport performance, including KPIs.
   • Document vehicle maintenance, safety compliance, and incident reports.
   • Provide insights on transportation costs and efficiency improvements.
   • Compile periodic summary reports for management on transportation activities.