Job Openings Telesales

About the job Telesales

Telesales

Areas of Responsibility
Sales
  • Contact potential and existing customers to promote products or services using approved scripts.
  • Answer customer queries regarding products and The Company.
  • Identify customer needs through questioning to effectively close sales.
  • Direct qualified prospects to the field sales team where appropriate.
  • Accurately process and place customer orders.
  • Verify and maintain adequate stock levels.
  • Maintain proficiency in using the IQ program to assist clients effectively.
  • Possess extensive knowledge of all stock items.
  • Stay informed about new products, market trends, advertising, and promotional activities through engagement with management.
Administration
  • Accurately enter and update customer information in the CRM/database.
  • Maintain detailed records of calls, sales, and other useful customer interactions.
Customer Service
  • Handle customer complaints professionally to uphold The Companys reputation.
  • Go the extra mile to meet sales targets and promote future sales.
  • Promote additional products to increase order value and customer engagement.
Teamwork
  • Support department managers and colleagues in daily tasks and operations.
  • Actively participate as a productive team member.
  • Perform additional tasks as assigned by management from time to time.
Housekeeping and Safety Standards
  • Maintain cleanliness and housekeeping standards on all equipment and work areas.
  • Adhere to personal hygiene and grooming standards.
  • Follow health and safety guidelines to protect self and others.
  • Use and maintain PPE according to company policy.
  • Refrain from tampering with safety, health, and environmental equipment.
  • Actively participate in the Occupational Health and Safety (OHS) System and related activities.
Knowledge, Skills, and Experience Required
Educational Background
  • Grade 12 (Matric certificate) required.
Language Proficiency
  • Must be able to read, write, speak, and understand both Afrikaans and English fluently.
Experience & Skills
  • Proven experience in a telesales or similar customer service/sales role.
  • Demonstrated ability to meet or exceed sales targets, preferably in a telephone-based environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and administrative skills.
  • Proficiency with sales systems and databases (experience with IQ system is advantageous).

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