CX Analyst Developer

CX Analyst Developer

Minimum Requirements:

• Proven track record user user-centred content strategy and creation.
• Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context.
• Experience working with AGILE multi-disciplined teams User Researchers, Product Owners, Designers, etc.
• Comprehensive commercial portfolio of elegant content creation/copywriting.
• Strong understanding of content publishing on various CMS platforms (and the constraints that come with each) particularly AEM.

Responsibilities:

• Ensuring and advocating a user-centered approach to all the content you create.
• Map customer purchase journeys to identify pain points and user needs.
• Create and curate brilliant content that customers will love.
• Work closely with stakeholders and team members to ensure our content is evidence-based, user-centered, and continually optimised.
• Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
• Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal, and simple way.
• Take responsibility for legal, and regulatory governance and compliance of your content.
• Be a design team representative and a main point of contact for product owners and product team members in developing a user-centred approach.