Key Account Manager

Duties and responsibilities:

• Develop and maintain business relationship with customers
• Gain in-depth understanding of the customers business and industry
• Identify key role players and develop and maintain a personal professional network with relevant decision makers
• Develop and maintain an account plan within the context of the customers objectives and segment strategy
• Understand the customers requirements and implement customer business growth strategies in conjunction with the company's delivery and support functions
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.
• Manage internal departmental escalations Conduct regular customer meetings at their premises
• Understand clients' business and generate new ideas.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader company strategies and business initiatives.
• Identify new market opportunities by selling and integrating compants offerings to new and existing clients
• Develop, review and implement a detailed account plan for assigned accounts
• Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
• Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes
• Keeping accurate records of discussions or correspondence with customers
• Responsible for generating leads and developing a pipeline for the sales segment
• Identify and establish relationships in new and existing geography and segments
• Provide pre-sales and after-sales assistance in bid/tender processes
• Manage customer relationships with allocated and new clients
• Deliver presentations and propose consultation-based solutions
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.
• Have clear understanding of customer business, technology and strategies.
• Decides on customer call cycle
• Decides on client account plan
• Decides on appropriate proposals for relevant client
• Accountable for customer relationships with allocated and new clients
• Accountable for generating leads and developing a pipeline for assigned sales segments across the company
• Accountable for tracking and recording sales activities assigned accounts on SFDC
• Accountable for customer engagement
• Accountable for achieving of assigned sales targets

Qualifications and experience:

• Relevant Diploma
• 3 years knowledge and proven track record in Sales
• Business Acumen Essential
• Proficient in MS Office Essential
• General understanding of Small and Medium Business Essential
• Technical knowledge within OCT or Telecommunications Essential