IT Support Consultant

Contract Position

Minimum Requirements:

• Proven working experience in IT support services or relevant experience
• Excellent knowledge of technical management, and of computer hardware/software systems
• Sufficient understanding of the following technologies to allow for first line trouble shooting:
• SharePoint
• MCOP
• Zscaler
• Yealink IP Phones
• Ubiquiti
• HikeVision
• Hands-on experience with computer networks, network administration and network installation
• Solution orientated, and insightful with the ability to take initiative
• Good time management and administrative skills
• Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients

Responsibilities:

• Provide support and troubleshooting for the clients current ICT environment.
• Respond to end user queries and requests.
• Manage vendor support including systems; network; communications; connectivity; security.
• Plan, organize, control and evaluate IT and electronic data operations.
• Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.
• Coordinate and oversee vendors with respect to security of data, network access and backup systems.
• Coordinate future installations and implementations.
• Identify problematic areas and advise on suitable solutions.
• Preserve assets, information security and control structures.