Job Openings
Account Executive
About the job Account Executive
Account Executive - South Africa
Qualifications & Experience:
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BCom or BA in Business Administration, Sales, or Marketing.
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Proven experience as an Account Executive or in a similar sales/customer service role.
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Demonstrated track record of achieving sales targets and driving revenue growth.
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Solid understanding of market research, sales, and negotiating principles.
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Proficient in Microsoft 365; knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.
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Exceptional communication and presentation skills with an ability to build strong relationships.
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Strong analytical and strategic thinking capabilities.
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Excellent organizational and time-management skills.
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Ability to work independently and within a team.
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Strong business acumen.
Skills & Knowledge Required:
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Build and nurture strong relationships with key customers to drive business growth and revenue.
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Manage client portfolios once established.
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Conduct client needs analysis and competitor research using general market knowledge.
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Maintain a client-oriented approach while balancing operational/logistical realities.
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Demonstrate exceptional negotiation skills with a proven ability to close complex deals.
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Experience handling the full sales cycle process.
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Enthusiastic and committed to delivering superior client service.
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Highly driven with a motivation to succeed.
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Demonstrate resilience and tenacity in meeting sales goals.
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Excellent written and verbal communication skills.
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Ability to perform under pressure.
Key Performance Areas (KPAs) & Indicators (KPIs):
1. Revenue Generation and Growth
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Achieve individual sales target as defined in the signed annual target letter.
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Develop and implement sales strategies to increase revenue.
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Measures:
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Revenue generated within the period.
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% YoY revenue growth aligned with budget expectations.
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2. Sales Cycle Management
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Oversee the full sales cycle: acquisition, closure, delivery.
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Measures:
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Mean time to close deals.
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Lead-to-sale conversion rate.
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Delivery timeliness.
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Number of new clients secured.
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3. Customer Relationship Management
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Promote new products/services to existing clients.
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Address customer issues and provide solutions.
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Deliver after-sales support to build loyalty and retention.
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Advocate for clients internally.
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Measures:
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Revenue from upsells.
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% client adoption of new services.
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Time to resolve issues.
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% retention rate.
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Customer satisfaction scores.
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Escalation resolution within specified timeframe.
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360° peer reviews.
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4. Debtors Management
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Resolve inquiries on credit terms, product details, and pricing.
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Measures:
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Internal inquiry response time: 48 hours.
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External inquiry response time: 24 hours.
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Information accuracy.
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5. Data and Record Management
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Maintain accurate sales/payment records and customer status.
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Prepare required performance and progress reports.
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Measures:
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% accuracy of data.
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Timely record updates.
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Report timeliness and completeness.
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Monthly, quarterly, annual report quality.
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Achievement of performance objectives and task completion rates.
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6. Way of Work
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Use correct punctuation, UK English, and formatting.
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Ensure document and correspondence quality and approval alignment.
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Meet deadlines and timeframes for all assigned tasks.
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Measures:
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Quality and accuracy of documents.
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Language and formatting correctness.
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Adherence to approval processes.
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Timely task execution.
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7. Business Risk Management
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Ensure compliance with internal policies and procedures.
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Complete mandatory training.
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Identify and escalate business risks.
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Measures:
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Zero policy violations or incidents.
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Timely training completion and policy acknowledgements.
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Proactive risk reporting.
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