Job Openings Account Executive

About the job Account Executive

Account Executive - South Africa

Qualifications & Experience:
  • BCom or BA in Business Administration, Sales, or Marketing.
  • Proven experience as an Account Executive or in a similar sales/customer service role.
  • Demonstrated track record of achieving sales targets and driving revenue growth.
  • Solid understanding of market research, sales, and negotiating principles.
  • Proficient in Microsoft 365; knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.
  • Exceptional communication and presentation skills with an ability to build strong relationships.
  • Strong analytical and strategic thinking capabilities.
  • Excellent organizational and time-management skills.
  • Ability to work independently and within a team.
  • Strong business acumen.
Skills & Knowledge Required:
  • Build and nurture strong relationships with key customers to drive business growth and revenue.
  • Manage client portfolios once established.
  • Conduct client needs analysis and competitor research using general market knowledge.
  • Maintain a client-oriented approach while balancing operational/logistical realities.
  • Demonstrate exceptional negotiation skills with a proven ability to close complex deals.
  • Experience handling the full sales cycle process.
  • Enthusiastic and committed to delivering superior client service.
  • Highly driven with a motivation to succeed.
  • Demonstrate resilience and tenacity in meeting sales goals.
  • Excellent written and verbal communication skills.
  • Ability to perform under pressure.
Key Performance Areas (KPAs) & Indicators (KPIs):
1. Revenue Generation and Growth
  • Achieve individual sales target as defined in the signed annual target letter.
  • Develop and implement sales strategies to increase revenue.
  • Measures:
    • Revenue generated within the period.
    • % YoY revenue growth aligned with budget expectations.
2. Sales Cycle Management
  • Oversee the full sales cycle: acquisition, closure, delivery.
  • Measures:
    • Mean time to close deals.
    • Lead-to-sale conversion rate.
    • Delivery timeliness.
    • Number of new clients secured.
3. Customer Relationship Management
  • Promote new products/services to existing clients.
  • Address customer issues and provide solutions.
  • Deliver after-sales support to build loyalty and retention.
  • Advocate for clients internally.
  • Measures:
    • Revenue from upsells.
    • % client adoption of new services.
    • Time to resolve issues.
    • % retention rate.
    • Customer satisfaction scores.
    • Escalation resolution within specified timeframe.
    • 360° peer reviews.
4. Debtors Management
  • Resolve inquiries on credit terms, product details, and pricing.
  • Measures:
    • Internal inquiry response time: 48 hours.
    • External inquiry response time: 24 hours.
    • Information accuracy.
5. Data and Record Management
  • Maintain accurate sales/payment records and customer status.
  • Prepare required performance and progress reports.
  • Measures:
    • % accuracy of data.
    • Timely record updates.
    • Report timeliness and completeness.
    • Monthly, quarterly, annual report quality.
    • Achievement of performance objectives and task completion rates.
6. Way of Work
  • Use correct punctuation, UK English, and formatting.
  • Ensure document and correspondence quality and approval alignment.
  • Meet deadlines and timeframes for all assigned tasks.
  • Measures:
    • Quality and accuracy of documents.
    • Language and formatting correctness.
    • Adherence to approval processes.
    • Timely task execution.
7. Business Risk Management
  • Ensure compliance with internal policies and procedures.
  • Complete mandatory training.
  • Identify and escalate business risks.
  • Measures:
    • Zero policy violations or incidents.
    • Timely training completion and policy acknowledgements.
    • Proactive risk reporting.