Sales Supervisor

Minimum Requirements:

• Matric
• Relevant Management or Contact Centre Certifications (desired)
• 5+ years in Contact Centre's
• 3+ years in Contact Centre Management / Supervision
• Team management / supervision 
• Enforcing OPs and Company Policies B2C / DTC sales
• Customer relations 
• Telephonic sales
• E-commerce platforms 
• Technical support
• Sales and reporting
• Working within a digital environment
• Working across different time zones with different countries

Skills and Knowledge (essential):

• CRM system experience (i.e. Salesforce)
• E-commerce platforms (Big commerce, Shopify) 
• Excellent English skills with neutral tonality 
• Conversion rates and sales funnels
• Conflict management
• Monitoring and measuring of performance metrics 
• Google Suite
• Performance and probation management
• Relevant Labor legislation

Responsibilities:

• Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
• Handles the more complex queries in relation to for example sales or support, deliveries and escalations. 
• Performance will be measured in accordance with performance of direct reports and role based KPIs.