IT Operations and Service Delivery Manager

IT Operations and Service Delivery Manager - 12 Month Contract 

Minimum Requirements:

• Matric (Grade 12)
• Bachelor's degree in IT, Computer Science, or a related field. (Related technical qualifications, based on technical assessment outcome)
• Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
• Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
• Strong communication, leadership, and problem-solving skills.
• Clear examples of previous track record.

Responsibilities:

• Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
• Collaborate with cross-functional teams to optimize service processes.
• Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
• Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
• Stay updated on Microsoft products, services, and best practices.
• Foster strong client relationships by understanding their needs and expectations.
• Implement customer-centric strategies to enhance satisfaction and loyalty.
• Lead and motivate a team of IT professionals.
• Provide coaching, mentorship, and performance feedback.
• Collaborate with vendors to ensure seamless service delivery.
• Participate and drive contract negotiations and manage vendor relationships.
• Identify areas for efficiency gains and implement process enhancements.
• Drive continuous improvement initiatives.