Senior Client Success Manager

Minimum Requirements:

• 5+ years of experience in client relationship management, digital marketing, or a similar role. 
• Exceptional written and verbal communication skills in English. 
• Strong relationship-building abilities with internal and external stakeholders.
• Analytical mindset, attention to detail, and understanding of business processes and client needs. 
• Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite. 
• Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies. 
• Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize ROI. 
• Skilled in data visualization, statistical analysis, and developing integrated marketing strategies. 
• Experience in conducting competitive analysis and staying up-to-date with industry trends. 
• Ability to manage multiple campaigns simultaneously in a fast-paced environment.

Responsibilities: 

• Build and maintain client relationships, fostering collaboration for flawless execution of plans. 
• Understand client needs, objectives, and challenges, tailoring solutions to meet their specific requirements. 
• Develop and implement strategic media plans based on client direction and media research. 
• Synthesize information to guide campaign development and execution. 
• Conduct audience research, analyze data, and utilize various technologies for optimal communication and campaign performance. 
• Manage smooth onboarding of new clients, ensuring understanding of products and services. 
• Oversee a portfolio of clients, ensuring their satisfaction and retention. 
• Innovate and recommend media solutions to ensure client satisfaction and results.
• Analyze, understand, and interpret data to inform campaigns and draw decisive action points. 
• Manage and train team members, conducting performance reviews and staff training. 
• Collaborate cross-functionally within the company for seamless support.
• Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals. 
• Resolve client issues swiftly and maintain rapport with internal and external teams.