Account Manager

Account Manager

Minimum Requirements:

• Matric (Grade 12)
• Bachelors Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Responsibilities:

Set Customer Strategy

• Set strategy for the designated area of responsibility based on company and customer objectives.
• Obtain sign-off across the business on the strategy.
• Implement key KPIs in line with the strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly to ensure customer and Company compliance with key KPIs.
• Drive opportunities to build strategic partnerships through the identification of collaboration opportunities.
• Manage internal business functions against agreed KPIs.
• Manage customer queries and concerns as they arise.

Business Development

• Identify opportunities for expansion within the area of responsibility.
• Match Company business capabilities to customers needs by identifying service solutions.
• Collaborate with the Commercial Team to guide commercial discussions and negotiate commercial agreements.
• Implement rate reviews and increases as needed to ensure the profitability of the area of responsibility.