Job Openings
Business Analyst
About the job Business Analyst
Business Analyst - South Africa
Qualifications & Experience:
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Bachelors degree in Information Technology, Computer Science, or any related discipline.
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Completed or currently completing a Business System Analysis course.
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At least 2-3 years experience as a Business Analyst.
Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):
1. Stakeholder Collaboration & Relationship Management
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Lead discussions with customers to determine expectations and requirements.
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Effectively communicate solutions to internal and external stakeholders.
Measures:-
Customer service feedback and satisfaction surveys.
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Positive stakeholder feedback on solutions and engagements.
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2. Business Problem Analysis & Solution Recommendation
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Gather and document business and technical requirements.
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Assess technical viability and recommend optimal solutions within scope and budget.
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Document workflows, business processes, and obtain sign-offs.
Measures:-
Effective selection and implementation of solutions.
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Timely and successful delivery of internal and external solutions.
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Quality of business requirement documentation.
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3. Risk Identification & Resolution
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Monitor and resolve issues, conflicts, and dependencies.
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Identify opportunities for improvement.
Measures:-
Effective issue and risk management.
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Positive feedback from project stakeholders.
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4. Technical Advisory & Documentation
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Provide consulting services on The Companys platforms and 3rd party systems.
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Maintain clear documentation of platform enhancements.
Measures:-
Customer satisfaction with technical support.
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Volume and quality of documentation enhancements.
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5. Project Execution
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Translate business requirements into Jira tickets for the development team.
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Facilitate UAT testing and report issues.
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Act as a liaison between business and development teams.
Measures:-
Clarity and completeness of Jira tickets.
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UAT completion and go-live readiness.
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Positive developer and stakeholder feedback.
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6. Technical Support
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Provide Level 3 technical support for live environments.
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Perform root cause analysis and debugging.
Measures:-
Resolution of issues within SLA targets.
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Successful problem remediation.
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7. Solution Quality Assurance
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Oversee testing and validation of technology solutions.
Measures:-
3 client-reported UAT bugs per project.
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8. Way of Work
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Ensure language use (UK English), formatting, and document accuracy.
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Meet all quality, compliance, and approval standards.
Measures:-
Proper grammar, punctuation, formatting.
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Adherence to approval workflows.
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On-time task execution.
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9. Time-Sheet Management
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Weekly time logging using Jira Tempo with accurate project code allocation.
Measures:-
Accurate and timeous timesheet submissions.
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Minimum average of 8 hours logged per workday.
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10. Business Risk Management
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Comply with company policies and complete all mandatory training.
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Proactively identify and report risks.
Measures:-
No policy violations or incidents.
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On-time training completion.
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Active risk reporting and management engagement.
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