Job Openings Dispatch Clerk

About the job Dispatch Clerk

Dispatch Clerk
Qualifications

  • Grade 12 / Matric

Technical Competencies

(Knowledge / Systems / Legislation)

  • 3 to 4 Years experience in a warehouse environment with material handling equipment

  • Familiar with a stores and warehouse operation

  • Awareness of Dangerous Goods Handling

  • Firm knowledge of OHSA 85 of 1993

Key Performance Areas
Debriefing of Delivery Vehicles

  • Offload/debrief all delivery vehicles on return to The Company premises with 100% accuracy.

  • Ensure presence of a security officer and driver/crew (or designated person) before vehicle is opened.

  • If unavailable, representative must verify stock types and quantities.

  • Verify that all PODs match the loading/debriefing sheet.

  • Flag missing documents on the sheet.

  • Attach return documents/credit requests to relevant PODs.

  • Compare stock types and quantities with documents and offloaded items.

  • Identify and separate the following types:

    • Scrap

    • Claims

    • Rotations

    • Check and charge

    • New stock

    • Damaged units

    • Autocycle returns

    • Industrial returns

  • Confirm returned products on PODs and sign accordingly.

  • Confirm scrap quantity matches the customer POD and is verified by security.

  • For claims/rotations, confirm GRA number and battery size match documents.

  • Discrepancies in scrap to be confirmed with security and driver before completing debriefing.

  • Missing batteries to be reported to CIC for invoicing.

  • Pack stock types on separate pallets.

  • Report and record all discrepancies to Warehouse Manager/Supervisor.

  • Obtain co-signatures for discrepancies.

  • Ensure security check sheet and loading/debriefing sheet quantities match.

  • Notify Supervisor of discrepancies and submit signed documents.
Scrap Control Process

  • Confirm quantity of scrap offloaded matches PODs.

  • Pack scrap units on pallets (20 per layer, 4 layers).

  • Shrink-wrap, weigh, and label pallets clearly.

  • Place pallets in designated area, labels facing forward.

  • Ensure vehicle for scrap transport is not overloaded.

  • Pull ZBill report daily from SAP to ensure quantities match.

  • Weekly reconciliation of SAP scrap records.

  • Investigate any discrepancies.

  • Adhere to stock count procedures.

Rotations Management

  • Store all rotation stock in designated area for check, charge, and cleanup.

  • List all units ready for resale and hand over to Warehouse Manager.

  • After SAP processing, physically move items to main warehouse (A001).

  • Identify and segregate double hot-stamped units.

  • Inform Warehouse Manager for SAP processing to seconds.

  • Move processed seconds to the correct area.

  • Weekly SAP rotation report checks for uncollected/unprocessed units.

  • Daily report to CIC and Warehouse Manager on saleable sizes.

  • Follow procedure for check & charge handling.

  • Weekly count of rotation area stock and investigate discrepancies.

  • Adhere to stock count procedures.

Claims Process

  • Store claims on separate pallets in a designated area.

  • Weekly SAP claims report to track unprocessed stock.

    Shrink-wrap and weigh full pallets, label with quantity and weight.

    .

  • Ensure the vehicle is not overloaded.

  • Weekly claim unit counts and investigation of discrepancies.

  • Adhere to stock count procedures.

SHEQ Compliance (Safety, Health, Environment, and Quality)

  • Follow all safety, environmental, and quality policies and processes.

  • Operate safely and comply with PPE and SOPs.

  • Maintain clean, organized work areas.

  • Ensure FIFO is applied to rotation and check & charge batteries.

  • Create safety awareness and address unsafe practices promptly.

  • Enforce quality control to minimize errors and damage.

  • Conduct and document regular safety inspections.

  • Report incidents, near-misses, damages, and support corrective actions.

  • Report procedural non-compliance to the manager promptly.

Customer Service

  • Support internal and external customers.

  • Foster effective working relationships.

  • Solve problems in line with The Company core values.

  • Follow reasonable work instructions supporting service and operations.

  • Engage operational stakeholders.

People Management

  • Manage team for operational efficiency, cost control, and safety.

  • Minimize cost and wastage (e.g., overtime, damages).

  • Ensure team follows procedures and performance standards.

  • Address issues like absenteeism and procedural lapses.

  • Develop and motivate team for process improvement.




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