Senior HEC Network Operations Engineer

Senior HEC Network Operations Engineer

Minimum Requirements:

Experience

• Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environments

Technical Skills

• Ability to solve complex infrastructure issues, together with senior engineers of other technical domains
• Ability to lead a team of other engineers
• Ability to ensure high quality of submitted change requests and associated implementations of complex changes
• Implementation including associated risk assessments and mitigation strategies.
• Working on monitoring/orchestrator tools
• Knowledge of security aspects on systems

Other Skills

• Profound ITIL knowledge, ability to guide/coach others
• Working via standard ITSM tools
• Technology Certification(s) CCNP/CCDE preferred
• ITIL certification/s
• experience in a customer-facing engineering role

Responsibilities:

• Ensure stability, performance, and security of the HEC network
• Perform and lead tasks associated with Service Requests and Incident Management Processes.
• Perform and lead lifecycle management/change management activities
• Perform and lead root cause analysis (RCA) and Problem management activities.
• Guide other support staff in performing their tasks
• Work with senior engineers from other domains (e.g. compute, storage, applications)
• Ensure a high level of quality of documentation.
• Contribute to service, architecture, and/or design reviews and optimization activities
• Represent the Network team toward external customers and/or internal LoBs and/or vendors