Platform and Compute Engineer

PLATFORM & COMPUTE ENGINEER

Location: South Africa (Shift-Based / On-Call)
Industry: Technology / Cloud & Infrastructure

A leading organisation is seeking a Platform & Compute Engineer to support enterprise cloud, managed services, and infrastructure environments.

This role is ideal for a technically capable engineer with strong Microsoft platform experience, who can operate in a high-availability environment and support critical systems across 24/7 operations.

THE ROLE

You will be responsible for maintaining the availability, performance, and stability of enterprise infrastructure across cloud and managed environments.

Key responsibilities include:

Infrastructure Support & Operations

• Providing day-to-day support across server, network, and cloud environments
• Managing incidents, problems, service requests, and change requests in line with ITIL practices
• Troubleshooting technical issues and delivering effective resolutions
• Supporting managed services environments and customer infrastructure

Platform & Systems Management

• Supporting Microsoft platform technologies, with a strong focus on:
  • Microsoft Intune
  • Microsoft SCCM
• Administering and maintaining Windows Server environments, including:
  • Active Directory and Entra ID
  • DNS and identity services
  • Azure IaaS environments
• Performing routine maintenance, backup validation, and failover testing
• Ensuring high availability across enterprise infrastructure

Project & Change Support

• Supporting new deployments, onboarding, and transition of environments into support
• Implementing change requests, including impact and risk analysis
• Supporting out-of-hours changes and maintenance activities where required
• Contributing to project delivery and infrastructure improvements

Monitoring, Documentation & Continuous Improvement

• Maintaining accurate technical documentation and system records
• Capturing recurring issues and performing root cause analysis
• Identifying trends and contributing to continuous improvement initiatives
• Updating ticketing systems with clear and detailed progress notes

Collaboration & Service Delivery

• Working closely with project, transition, and service delivery teams
• Supporting customer-facing reporting and incident documentation
• Participating in on-call rotations and 24/7 support environments
• Engaging in technical discussions and customer interactions where required

WHAT WE ARE LOOKING FOR

Key requirements:

• Diploma or Degree in IT or related field (or equivalent experience)
• 1–2 years' experience in infrastructure, support, or systems administration
• Strong experience administering:
  • Microsoft Intune
  • Microsoft SCCM
• Experience with Windows Server environments and services
• Exposure to Azure IaaS environments
• Strong understanding of ITIL-based service environments

Advantageous:

• Certifications such as:
  • Microsoft Azure (AZ-900, AZ-104)
  • Microsoft Endpoint Administrator (MD-102)
  • ITIL Foundation
• Exposure to:
  • Azure Virtual Desktop (AVD)
  • VMware or Hyper-V
  • Server hardware environments (Dell, HP, IBM)
  • Scripting (PowerShell or similar)

WHO YOU ARE

• A structured and analytical problem-solver
• Able to work under pressure in high-impact environments
• Detail-oriented with strong documentation discipline
• A clear communicator across technical and non-technical stakeholders
• Customer-focused with a service delivery mindset
• A proactive team player who can also work independently

WHY THIS ROLE

• Opportunity to work in enterprise cloud and managed services environments
• Exposure to modern Microsoft and Azure technologies
• Hands-on experience in high-availability, 24/7 operations
• Opportunity to build strong infrastructure and cloud expertise
• Dynamic environment with continuous learning and development