Head of Business Enablement

HEAD OF BUSINESS ENABLEMENT (GEN-AI) - Contract position

Location: Johannesburg (Onsite)
Industry: Technology / Digital Transformation

A leading organisation is seeking a Head of Business Enablement to drive the adoption and value realisation of Generative AI across the enterprise.

This is a strategic leadership role responsible for building and managing a business-facing enablement capability, ensuring effective adoption of Gen-AI solutions while aligning business demand with technology delivery.

THE ROLE

You will lead a Gen-AI enablement function, acting as the bridge between business stakeholders and technology teams, ensuring demand is effectively prioritised, delivered, and translated into measurable business value.

Key responsibilities include:

Service Ownership & Leadership

• Owning the end-to-end business enablement operating model
• Leading and managing the enablement team across business units
• Ensuring service continuity, onboarding, and knowledge management
• Driving a delivery culture focused on practical outcomes and adoption

Stakeholder Management & Engagement

• Acting as the primary interface between business and technology leadership
• Leading governance forums, including operational reviews and steering sessions
• Providing transparent communication on delivery progress, adoption, and value
• Influencing stakeholders across executive and operational levels

Demand Intake, Triage & Prioritisation

• Owning the intake and prioritisation of Gen-AI-related demand
• Translating business needs into clear problem statements and delivery backlogs
• Distinguishing between tactical enablement and strategic platform initiatives
• Ensuring visibility and tracking across all demand pipelines

Orchestration with Technology Teams

• Acting as the translation layer between business and engineering teams
• Overseeing structured escalation of complex requirements
• Tracking delivery progress and ensuring alignment between stakeholders
• Supporting delivery through clear articulation of value, risks, and dependencies

Governance, Risk & Compliance

• Ensuring compliance with organisational governance, security, and data policies
• Maintaining risk, issue, and decision logs
• Ensuring all enablement artefacts are auditable and stored appropriately

Performance, Reporting & Value Realisation

• Defining and managing SLAs, KPIs, and performance metrics
• Producing operational and executive-level reporting
• Tracking adoption, throughput, reuse, and stakeholder satisfaction
• Driving continuous improvement based on data and insights

Mobilisation & Transition

• Leading onboarding, tooling setup, and initial operating model deployment
• Driving early delivery of enablement assets (templates, playbooks, tools)
• Ensuring structured knowledge transfer and sustainable handover

WHAT WE ARE LOOKING FOR

Key requirements:

• Proven experience in business enablement, transformation, or adoption-led roles
• Experience leading operating models within complex organisations
• Strong stakeholder management at executive level
• Experience leading multidisciplinary teams in delivery-focused environments
• Strong understanding of:
  • Generative AI concepts and enterprise adoption
  • Business-to-technology translation and solutioning
  • Governance, reporting, and performance frameworks
• Experience working in fast-paced, outcome-driven environments
• Strong communication, facilitation, and influencing skills

Advantageous:

• Experience within financial services or regulated industries
• Exposure to managed service delivery models
• Experience working within Centre of Excellence (CoE) environments

WHO YOU ARE

• A strategic leader with strong commercial and delivery focus
• A connector between business and technology teams
• Outcome-driven with a focus on measurable value
• A strong communicator who can influence at all levels
• Structured, disciplined, and governance-oriented
• Adaptable and comfortable in fast-evolving environments

WHY THIS ROLE

• Opportunity to lead enterprise-wide Gen-AI adoption initiatives
• High-impact role at the intersection of business and technology
• Exposure to cutting-edge AI and digital transformation programmes
• Strong visibility with executive leadership and key stakeholders
• Opportunity to shape operating models and drive measurable business value