Job Openings Senior UX/UI Designer

About the job Senior UX/UI Designer

Senior UX/UI Designer

Key Responsibilities
Design and Conceptualization
  • Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
  • Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis.
  • Identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
  • Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations.
Product and Solution Development
  • Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.
Internal Client Relationship Management
  • Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.
Improvement / Innovation
  • Identify shortcomings and suggest improvements to existing processes, systems, and procedures.
  • Deliver plans for small elements of change management programs.
Customer Experience Implementation
  • Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing.
Personal Capability Building
  • Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices
Education
  • Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
  • Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience
  • 5+ years UX/UI design experience (Essential)
  • Experience in the Financial Services industry (Advantageous)

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