Sales and Technical Manager

Sales and Technical Manager

Key Performance Areas

• Customer service & sales support creating client centricity
• Build strong relationships with customers personally and professional
• Manage sales budget and gross margin
• Attend to customer complaints effectively and respond within 24 hours
• Respond to customers technical service requests, troubleshoot technical issues, identify the fault, and ensure root cause is fixed
• Implement preventative maintenance programmes and visit customers to conduct equipment audits
• Identify and achieve measurable technical and process developments and improvements, innovative for corrective measures.
• Liaise between customer, planning, and internal sales to ensure accurate forecasting
• Understand the customers business deeply and provide packaging solutions

Minimum Requirements

• Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics only)
• Previous experience in a technical sales role
• Organised, with the ability to build relationships at all management levels within customer organisations
• Proficient in Excel, able to generate reports and work with numerical data
• Highly self-motivated, energetic, and capable of motivating others
• Proficient in English able to read, write, and communicate professionally
• Own transport
• Should you reside in or around the Howick / Pietermaritzburg area is an advantage