Location

Lisbon, Portugal

Work Model

On-site

About the Role

Are you fluent in French and English and looking for an international customer service opportunity in Lisbon?

Join a dynamic customer support team where you'll help customers resolve inquiries, provide excellent service, and ensure a positive customer experience in a fast-paced multilingual environment.

This role is ideal for customer-oriented professionals who enjoy communication, problem-solving, and working with people from diverse backgrounds.

Key Responsibilities

• Provide support to customers in French and English.
• Respond to customer inquiries through various communication channels.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Follow internal procedures and quality standards.
• Maintain accurate customer records and documentation.
• Collaborate with internal teams to ensure timely resolutions.
• Deliver a professional and positive customer experience at every interaction.

Requirements

• Fluent French (mandatory).
• English proficiency at C1 level (mandatory).
• Currently based in Lisbon, Portugal.
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Availability to work rotational shifts, including weekends.
• EU work authorization required.

What We Offer

• Competitive salary package.
• Language allowance.
• Performance-related bonus opportunities.
• Stable employment with an international company.
• Multicultural and supportive work environment.
• Professional development and career growth opportunities.
• Work in one of Europe's most vibrant and attractive cities.

Schedule

• Rotating shifts between Monday and Sunday.
• Operating hours between 08:00 and 22:00.
• Two rotational days off per week.

Apply

Send your CV to aida.ljajic@cbtalents.org

Subject: French Customer Support Specialist – Online Travel Industry | Lisbon