About the job E-commerce Dutch Support Specialist – Remote Portugal
Customer Support Specialist (E-commerce) – Remote Portugal
Work from Home (Continental Portugal) | Full-time | Start Date: 01 June 2026
Ready to build a career in a fast-paced, international environment?
Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.
Your Mission
As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed.
What You'll Do
Manage end-to-end customer interactions (phone, email, chat) related to online orders
Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
Review and process order-related data and business requests
Collaborate with couriers, financial institutions, and internal teams
Ensure strict compliance with PCI & GDPR policies
Analyze and resolve complex cases, escalating when necessary
Contribute to continuous improvement of customer experience and team performance
What You Bring
We're looking for driven individuals who thrive under pressure and care about the details that matter.
English proficiency (B2 or higher) – written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make decisions confidently
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player who values collaboration and accountability
Nice to have:
Experience with SAP or back-office tools
Previous customer support or e-commerce experience
Training & Onboarding
We set you up for success from day one:
Fully paid training (15–20 working days)
Monday–Friday | 09:00 – 18:00 (incl. holidays)
Training conducted in English
Includes customer management across phone, email & chat
Hands-on learning + independent task execution
Working Schedule
40 hours/week (8h/day + 1h lunch)
Rotational shifts: Monday to Sunday
Operating hours: 07:00 – 00:00
Flexibility required (including occasional overtime based on volume)
What's in It for You
1,534.82€ gross/month (all-in package)
Meal allowance: 7€/day
Performance bonus
Holiday & Christmas allowances included
100% Remote work (within continental Portugal)
Career growth opportunities in an international environment
Hiring Process
Application Review
Online Language Assessment
Interview with the Client
Why This Role Stands Out
You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one.
Apply now and secure your spot before the next training batch fills up.