Operations Customer Expert (Dutch&English)

Lisbon, Portugal | On-site | Full Relocation Package

Join a Global Leader Transforming Home Cooking

Imagine being part of a company that's redefining how millions of people cook at home. Our client is a global meal-kit leader, delivering fresh, pre-portioned ingredients and easy-to-follow recipes straight to customers' doors.

With a strong mission to simplify cooking, reduce food waste, and promote healthier lifestyles, they operate across multiple international markets and continue to grow rapidly.

Now, they're looking for customer-focused, driven individuals to help reconnect customers with a seamless and inspiring cooking experience.

Your Mission

As an Operations Customer Expert, you will play a key role in re-engaging former customers and delivering outstanding service across multiple European markets.

You'll combine customer support + soft sales skills, helping customers rediscover the value of meal-kit solutions while ensuring a smooth and personalized experience.

What You'll Be Doing

• Conduct outbound calls to former/inactive subscribers to understand their needs and encourage reactivation

• Support customers via email and chat, ensuring fast and high-quality responses

• Guide customers on:

  • Subscription management & flexibility

  • Delivery schedules

  • Meal plans & recipe options

• Identify barriers to reactivation and offer tailored solutions

• Deliver a customer-first, empathetic experience across all interactions

• Contribute to team targets and overall operational success

What We're Looking For

• Strong communication skills (voice + written)

• Customer-oriented mindset with a problem-solving attitude

• Comfortable with outbound calls and engaging conversations

• Ability to work in a fast-paced, international environment

• Tech-savvy (experience with CRM tools like Genesys is a plus)

• Team player with a positive and proactive approach

Working Hours

• 40 hours/week

• Rotational shifts:

  • Monday – Friday: 08:00 – 21:00

  • Saturday: 09:00 – 15:00

• 8-hour shifts + 1-hour lunch break

Training

• 8 days (8 hours/day)

• Training allowance: €42.72/day (total €256.32)

Compensation & Benefits

Salary Options:

• €1,459.32 gross/month (with accommodation for 14 months, living bills included)

• €1,784.82 gross/month (without accommodation)

Package Includes:

• Base salary + holiday & Christmas bonuses (14 salaries/year)

• Meal allowance

• Private health insurance

• Career growth opportunities within an international environment

Full Relocation Package (Lisbon)

We make your move easy and stress-free:

• Airport pickup upon arrival

• Flight reimbursement + annual return flight (EU residents)

• Full administrative support (banking, residency, paperwork)

• 14 months of company accommodation

• Welcome kit (bedding, towels, essentials)

Accommodation Details:

• Fully furnished shared apartments

• Utilities included (Wi-Fi, electricity, water, TV)

• 20–60 min commute to office

• International living experience with colleagues

Contract Details

• Contract type: Temporary (with strong potential for extension)

• Trial period: 1 month

• Work model: On-site in Lisbon

Hiring Process

1. CV Screening

2. Online Language Assessment

3. Client Interview

Why This Role?

• Join a fast-growing global brand with purpose

• Gain international experience in a multilingual environment

• Develop both customer service and sales skills

• Live and work in one of Europe's most vibrant cities

Ready to Apply?

Send your CV today and take the next step in your international career!

Start dates: 29/05