Payment Systems Specialist (relocate Lisbon)

Lisbon, Portugal (Work from Home after training)
Full-time | FinTech Industry

Start Date: 7th May 2026

Launch Your International Career in FinTech - move to Lisbon.

Are you a Dutch speaker looking to build a meaningful career in a fast-growing digital finance environment?

Join a global leader in online payments and digital wallet solutions, supporting millions of users worldwide. This is your chance to step into an international, high-impact role where customer experience meets financial technology.

What's in It for You?

Work from Home after just 1 month of on-site training in Lisbon
Stable Monday–Friday schedule (08:00–17:00) — weekends off
salary: €1100 x 14 salaries
Meal allowance: €7.63 net/day
Paid training & continuous development
Multicultural environment with real career growth opportunities

Your Mission

As a Customer Support Specialist, you'll play a key role in helping customers manage their digital wallet accounts while ensuring a smooth and secure financial experience.

You'll handle both customer support and collections-related interactions, making a real difference in customers' financial journeys.

Key Responsibilities

• Manage inbound & outbound calls, as well as written communication

• Support customers with account funding and transactions

• Negotiate payment solutions and secure commitments to pay

• Investigate and resolve account and collection-related queries

• Educate customers on account history, products & protection policies

• Identify and support vulnerable customers with care and empathy

• Coordinate with internal teams and transfer cases when needed

• Accurately update systems with call outcomes and next steps

• Schedule follow-ups and ensure consistent customer engagement

What We're Looking For

Dutch (C2 level) + English (B2+)
1–2 years of experience in customer support, retail, hospitality, or call center
Strong communication & negotiation skills
Comfortable working in fast-paced, target-driven environments
Tech-savvy with good knowledge of MS Office & online tools
Ability to multitask and manage priorities effectively
A proactive mindset with a focus on results and customer satisfaction

Experience in FinTech, financial services, or online payments is a strong advantage!

What Makes You Stand Out

• You stay calm under pressure and handle sensitive financial conversations professionally

• You are solution-oriented and take ownership of customer cases

• You combine empathy with efficiency, especially in challenging situations

• Relocation support: Room in a shared apartment for a maximum period of 12 months, with rent and all utility bills included (discounted directly from the payslip)

Work Model

Lisbon (On-site training – 1 month)

Remote work afterward (Work from Home)

Why This Role?

This isn't just another customer service job — it's your gateway into the world of digital finance, where you'll gain valuable experience in payments, collections, and customer lifecycle management.

If you're looking for stability, international exposure, and career growth, this opportunity is built for you.